Last Updated: April 9, 2025

Please read this Privacy Policy carefully before using the www.elatedescapes.com website (the “Site”) operated by Elated Escapes Travel LLC (“us”, “we”, or “our”). Your privacy is important to us. This policy explains how we collect, use, share, and protect your personal information when you use our services or interact with our Site.

1. Information We Collect

We collect information that you voluntarily provide to us to help plan and book your travel arrangements. This may include:

  • Personal Identification Information: Your full name, postal address, email address, and phone number.
  • Travel Documentation Information: Passport details (number, expiry date, country of issue).
  • Payment Information: Credit card numbers, billing addresses, and other payment details required to complete bookings.
  • Travel Preferences and Details: Information related to your travel plans, including loyalty program numbers, dietary requirements, accommodation preferences, and potentially health information necessary for your travel (e.g., mobility requirements, allergies).
  • Information About Minors: If booking family travel, we collect necessary information about children (under 18) only with the explicit consent of a parent or legal guardian.

We primarily collect this information through phone calls and email, although occasionally we collect this informations through website contact forms or booking forms.

We do not currently collect email newsletter sign-ups or track detailed website usage data like IP addresses directly, though third-party services integrated with our business (like Google Workspace or our CRM) might collect standard technical data. Please refer to their respective privacy policies for more details.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Booking Travel: To make reservations and arrangements with airlines, hotels, cruise lines, tour operators, and other travel suppliers.
  • Communication: To communicate with you regarding your inquiries, bookings, confirmations, and travel updates.
  • Payment Processing: To process payments for travel services.
  • Personalization: To tailor our services and recommendations to your travel preferences.
  • Future Marketing: We may use your contact information (like email address) in the future to send newsletters or promotional materials, but only with your explicit consent or option to opt-out.
  • Legal Compliance: To comply with applicable laws, regulations, or legal processes if required.

3. Sharing Your Information

To facilitate your travel arrangements, we need to share your personal information with third parties, including:

  • Travel Suppliers: Airlines, hotels, cruise lines, tour operators, transfer providers, etc., who will fulfill your travel bookings.
  • Global Distribution Systems (GDS): Systems used to book travel components.
  • Payment Processors: To securely handle credit card transactions.
  • Customer Relationship Management (CRM) Systems: To manage client information securely.
  • Legal Authorities: If required by law, subpoena, or other legal process.

We do not sell or rent your personal information to third parties for their marketing purposes.

4. Data Security and Storage

We take reasonable steps to protect your personal information. Client data (names, contact details, passport information when necessary) is stored securely within our CRM system, which employs advanced privacy protection measures and multi-factor authentication. Payment information is handled via secure payment processors.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information indefinitely to facilitate future travel requests and maintain records, unless you request its deletion. You can request deletion of your data at any time by contacting us.

6. Cookies and Tracking Technologies

Our website, www.elatedescapes.com, may use standard technologies like “cookies” which are small data files placed on your browser. These might be used by our website platform or integrated third-party services (like potentially Google Analytics via Google Workspace) to help the site function, analyze usage, or improve user experience. You can usually manage cookie preferences through your browser settings. As we don’t actively use detailed analytics currently, our direct use is minimal, but underlying platforms may have standard practices.

7. Minors’ Privacy

Our services are not directed to individuals under the age of 18 unless booked by a parent or guardian. We only collect personal information from minors as necessary for travel bookings and with verifiable parental consent. If you believe we have inadvertently collected information from a minor without proper consent, please contact us immediately to delete it.

8. Your Rights

You have certain rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request correction of inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to certain legal or operational exceptions.
  • Opt-Out: If we begin sending marketing communications, you will have the right to opt-out at any time.

To exercise these rights, please contact us at [email address removed]. We may need to verify your identity before processing your request.

9. Third-Party Websites

Our Site may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Specific Jurisdictional Notices (Legal Review Required)

  • California Residents: If you are a California resident, you may have specific rights under the California Consumer Privacy Act (CCPA) regarding your personal information. These may include the right to know about personal information collected, disclosed, or sold, the right to request deletion, and the right to opt-out of the sale of personal information (which we do not do). Please contact us for inquiries.
  • European Residents (GDPR): If you are located in the European Economic Area (EEA), you may have rights under the General Data Protection Regulation (GDPR), including rights of access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. Our processing is typically based on the necessity to perform contracts (your travel bookings) or legitimate interests. Your information may be transferred to the United States.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: hello@elatedescapes.com